Frequently Asked Questions (FAQs)
What's a Preorder item?
Preorder items are special items that doesn't have been made yet, they have a date when they will be ordered and a ''estimated'' date when they will be shipped (There could be delays due to the production)
I order them to my suppliers, they produce the items and shipped them to me, once I get them, I will ship every order that contains those items.
What is your store return and exchange policy?
Returns*: If your order arrived in perfectly condition but you don't want it anymore, you can ask for a return, the process is simple,first of all, you will need to send me a mail telling me that you want to return your items with a photo of them, once I give you the okey, you send me the items that you don't want (perfectly packaged to avoid damage, if the item arrives damaged, I won't refund anything, please take that in mind) with tracking number to the same address that you had on your parcel when it arrived to your home (please send me a mail with the tracking number after sending it) and once I receive it, I will refund you the items' original price, please note that you will have to pay for the shipping for the returned item.
*Returns could only be available 15days after you received the item and ONLY if it's in perfect condition, with their original package and has notr been used.
Could I change my shipping address?
As long as your order is not shipped or prepared, you could do it, just contact me on my shop contact form or on my Twitter
Why I'm charged taxes, VAT or IVA?
Countries outside the European Union will not be charged taxes, as it is an export, your orders may fall to customs in your country and pay the corresponding taxes there.
Do you accept orders placed outside of the EU?
How about customs?
I am not liable for any customs you might get charged upon arrival.
How long will it take to receive my order?
To Spain (Priority): 2 to 10 Business Days |
To Europe (Priority): 15 to 50 Business Days |
To USA (standard): 60 to 120 days |
To USA (Priority): 25 to 45 days |
To another part of the world (Priority): 25 to 120 Business Days |
*There could be delays during sale periods, holidays, and extreme weather that I can't control.
Could you cancel my order? I don't want it anymore
My order arrived damaged
My Charms / Enamels / other merch arrived with bits of dust, spots or little stratches
That's because all the items are made manually on fabrics, not all of them are perfect, I always make a check quality before sending out any order, however if your charm arrived with a big scratch or a missing color part, contact me and I will be glad to help you, but small scratches, bits of dust or spots are normal.
For enamel pins there are two types of Grades;
A Grade: They are almost perfect, with non noticeable little scratches or little bits of dust.
B Grade: They have missing paint holes, scratches or problems with the colors.
I bought a Cardigan / Sweater / Haori or sock and arrived with lost threads
They are factory made textile products and sometimes they have lost threads
Could you refund my order? I don't want to wait anymore
I don't accept refunds, I could only accept it if the order arrived broken and the package is perfecty fine, please take that in mind before ordering.
I want to add more items / combine orders
If you want to change your order contact me too!
I saw that packages are already arriving to other customers but mine is still on the way
It's been 30 bussiness days already and I still haven't receive my package?
USPS / Other shipping company broke / Stole my order, What could I do?
I used the ''Let me pay over time'' option but It turned into an error on your page, It's this normal?
Could I use your washitapes / merch and make profit of them?
If I caught you doing that, I will take legal actions.
My package arrived but some items are missing
I placed an order on your site but paypal / my card charged me the invoice a couple of times
I buyed from your store and some days later you changed the price of the product to a cheaper one, could you refund me the difference?
No, sorry
I got the tracking number but where should I track it?
I got a mail telling me that my order is complete, what does that means?
Why my item is not shipped yet? It's been 3 days.
Once the order is completed, what do you do with my address info / Payment info?
Would you make Merch / rt of X Character / Series?
Where do you print your merch? Who is your supplier?
Could I get your number / Discord / Telegram to talk about a proyect I have in mind?
How can I contact you?
Could I resell your merch or draws?
Can I repost your art?
Can I use your art as a profile picture, Twitter header, etc?
Do not use my artwork for anything unless I have given you my explicit permission. I only accept it when is a commission and ONLY the commissioner.
Could I organize a GO for your merch?
Due to problems in the past, I won't accept any GO