Frequently Asked Questions (FAQs)

What's a Pre-order item?

Preorder items are special items that doesn't have been made yet, they have a date when they will be ordered and a ''estimated'' date when they will be shipped (There could be delays due to the production)
I order them from my suppliers, and they produce the items and ship them to me, once I get them, I will ship every order that contains those items.

What is your store return and exchange policy?  

Returns are only eligible in EUROPE*: If your order arrived in perfect condition but you don't want it anymore, you can ask for a return, the process is simple, first of all, you will need to send me an email telling me that you want to return your items with a photo of them, once I give you the okey, you send me the items that you don't want (perfectly packaged to avoid damage, if the item arrives damaged, I won't refund anything, please take that in mind) with tracking number to the same address that you had on your parcel when it arrived to your home (please send me a mail with the tracking number after sending it) and once I receive it, I will refund you the items' original price, please note that you will have to pay for the shipping for the returned item.

*Returns could only be available 15 days after you received the item and ONLY if it's in perfect condition, with its original package, and has not been used.

Exchange your item: You have 24H to contact me before I send them out, If they are shipped or prepared I can't do it.

 

Could I change my shipping address?

As long as your order is not shipped or prepared, you can do it, just contact me on my shop contact form or on my Twitter

Taxes will be charged on orders from Spain or any country of the European Union, this is a legal business and by law, I am obliged to charge the VAT to all countries belonging to the European Union.

Countries outside the European Union will not be charged taxes, as it is an export, your orders may fall to customs in your country and pay the corresponding taxes there.

Yes! I ship worldwide

Customs are fees that you might be charged by your country when picking up an imported parcel from abroad.

These fees depend on your own country's laws and are out of my hands as a seller. Parcels charged with these fees are chosen arbitrarily, so please be aware of this before ordering an item.
I am not liable for any customs you might get charged upon arrival.

 

Please make sure that the address you entered is complete and 100% correct so that the items will not lost. Also, write it in alphabet letters only! (for other languages like Japanese, Chinese, etc)

I don't accept cancelations, please take that in mind before ordering.

Everyone who wants to claim broken or not received items has to send a video unpackaging the order when they receive it, you don't need to film yourself, just the package being opened. I won't accept photos anymore when a product is missing, ONLY when the product arrives broken.

I always check all the items' quality before sending them out, although I'll do my best to keep the items safe or won't bend, or damaged items due to poor shipping of the courier cannot be returned/refunded, I could ONLY accept refunds if the package arrived perfectly without any tape on it.

That's because all the items are made manually on fabrics, and not all of them are perfect, I always check the quality before sending out any order, however, if your charm arrived with a big scratch or a missing color part, contact me and I will be glad to help you, but small scratches, bits of dust or spots are normal.

For enamel pins there are two types of Grades; 

A Grade: They are almost perfect, with non noticeable little scratches or little bits of dust.

B Grade: They have missing paint holes, scratches, or problems with the colors.

 

I bought a Cardigan / Sweater / Haori or sock and arrived with lost threads 

They are factory made textile products and sometimes they have lost threads

Could you refund my order? I don't want to wait anymore

I don't accept refunds once you place the order, I could only accept it if the order arrived broken and the package is perfectly fine, please take that in mind before ordering.

If you wish to add items to an order you already made, feel free to contact me and I will add it to the total order but only if I haven't shipped your order yet.
If you want to change your order contact me too!

   

Each country/region / states have a different time for delivering orders, please contact your local post office for more information, I can't do anything about it.

 

Shipping sometimes takes more than a month to deliver (especially to other specific countries and delays with customs), all orders include a tracking number, so you can track it with no problems.

Remember that once I left your package at my post office, I don't have any control over it, If you have problems, please contact your local Post office.

If your package is returned, I can only ship it again (You have to pay for shipping again) or refund you the order without shipping & taxes.

 

I'm sorry about it, you should make an Inquiry to their company but I can't do anything about it, if they told you that I should be the one inquiring, is false.

As I stated above, I can't do anything about it and I won't refund your order.

  

I have that option disabled so it's normal.

  

No, never.
If I caught you doing that, I will take legal action.

I only accept it when is a non profit giveaway.

  

Everyone who wants to make a claim about broken or not received items has to send a video unpackaging the order when they receive it, you don't need to film yourself, just the package being opened. I won't accept photos anymore when a product is missing, ONLY when the product arrives broken.

Also, due to problems with some postal companies, (USPS / FedEx) sometimes the package arrives open or with stolen items, please make sure that your package is closed and only has the ''Chunnyeol'' washi tape on it and no other tapes, if the package arrives open, please contact the shipping company.

 

If PayPal or your bank account charges you more than the original price shown on your order, please contact them asap, I'm not the one handling payments, It's Shopify and Paypal so any problem that you have redirect it to them.

  

I bought from your store and some days later you changed the price of the product to a cheaper one, could you refund me the difference?

No, sorry

 I recommend using Postal Ninja or Aftership

 

That means that your order is shipped or prepared.

 

I usually ship all my orders every Monday/Tuesday instead of Pre-orders that have on the description the day that they will ship (There could be delays due to the manufacturer) 

Once the order is completed, what do you do with my address info / Payment info?

   

I'm not obligated to make all the Characters of a series/video game/Anime, If I don't like the chara, I won't draw it.

 

Please, don't ask about my suppliers, I'm not comfortable sharing them with people who I don't even know or I'm not friends with.

  

No, sorry, I don't like sharing that personal information, even if that is for work, I prefer to be contacted by Twitter or mail.

 

The best way to contact me is through Twitter messages or through the contact form on this page!

  

No, reselling my merch/art is forbidden and If you do it, I will take legal action.

  

Do not repost my art. I do not allow that under any circumstances, whether you credit me or not. Repost accounts often get more attention than the original artists and it's extraordinarily harmful to artists. Do not repost my art.

  

Do not use my artwork for anything unless I have given you my explicit permission. I only accept it when is a commission and ONLY the commissioner.

Could I organize a GO for your merch?

Sure, you don't need to ask me, shipping prices are already prepared for super big orders, but please take in mind that Preorders or items could be sold out before you make an order, I won't leave aside stock for any person, you are responsible for handling the order group, If the group order fails, I'm not responsible for that.