Sousou no Frieren

• Please note that they are factory-fanmade merch and sometimes the colors of the product shown may vary a bit due to different phone / Computer screens.

• Enamel pins could have stains on their metal, that's because of the chemical process of the enamel pin making, you can easily clean them with a cotton cloth and a silver/metal cleaner solution.

• Charms and standees (acrylic and wooden) have a protective paper/film, don't forget to peel it off.

• Some items have different variants, if the variant is not on the scroll-down list, it means that they are sold out

• All my items are a one-time only, meaning that they won't be restocked again unless a LOT of people ask for a restock

• Depending on the Product, It will be shipped the next Monday or on a specific date, please refer to the title of it, (If it's not labeled as PREORDER, it means that it is in stock and will ship next Monday)

• It is possible that your merch could arrive with bits of dust, sports, and little scratches because they are factory-made and usually bulk production, however, if your merch arrives with a big scratch or a missing color/spot that is on the 30% of the product, please contact me and I will gladly refund you or replace the item.

• It is possible that your prints or other paper merch could arrive with bent or damaged corners due to the shipping fault, I always try to protect them as much as I can but please note that it is a possibility, if your print/paper merch arrive with a 70% damage on the product, please contact me.

• Everyone who wants to make a claim about broken or not received items has to send a video unpackaging the order when they receive it, you don't need to film yourself, just the package being opened. I won't accept photos anymore when a product is missing, ONLY when the product arrives broken

• Orders made before Sunday, will ship next Monday / Tuesday, unless they contain a Preorder, they have their own date